Duncan Gibbins will shortly be implementing the latest version of its case management system, Proclaim V 3.2.
At Duncan Gibbins, our IT department are always keen to implement new software and upgrades as soon as possible. The latest version of Proclaim, represents some major changes, to which we were picked to receive the early roll out of.
Some of the enhancements include:
• Integration with Microsoft outlook
• Quicker data access
• More flexibility when creating multiple documents
• Secure E-mails and documents directly to the client
These upgrades will help our solicitors run cases more efficiently and allow greater use of e-mail correspondence, to also cut down the amount of paper generated on a day to day basis. With a growing number of firms, implementing paperless offices, Duncan Gibbins hopes to be a paperless office in the next 18 months. The developments in the case management system will speed up this implementation.
MOJ – A2A (Application to Application)
In April 2010, the way in which a Personal Injury claim, following a Road Traffic Accident changed and a central reporting portal was set up. The portal meant that the Claimants solicitors needed to log the claim on the portal, and also on their own case management system.
At Duncan Gibbins, we have used Proclaim for over 5 years. We are now ready to implement, in conjunction with Eclipse an Application to Application claims submission process.
It is now possible for our Case Management system, to send the Road Traffic Accident claim directly to the new portal, at the touch of a button. It is estimated that this will save our First Response team over 30 Minutes per file on the initial set up, a major advancement for Duncan Gibbins.
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